1 / Registration:
These general conditions governs deals offered by Solar Adventures. The participant acknowledges having read and accepted them before confirming the booking. Any entry in a cycling formula must be made using the registration form signed by each participant or with the completed booking form and validated by the participant on the website “www.aventures-solaires.com” and be accompanied by a deposit of 25% of the total tour price per participant (100% within one month of departure). For in-line applications, receiving a solar adventures email confirms the inclusion of booking and deposit. The payment of the deposit is not worth booking confirmation. Registration will be confirmed only after sending by Solar Adventures of a written confirmation. The file will then be considered as definitely booked and confirmed. The participant can benefit from a withdrawal period for 10 calendar days following payment of the deposit. According to Art. L.121-21-8 of the Consumer Code, the participant must pay the balance of the trip later than 30 days before departure. If paying by credit card, the balance will automatically be charged 30 days prior to departure. Given the specific trips offered by Solar Adventures, a minimum number of participants may be imposed. The reservation is concluded under the condition that the minimum number of participants is reached.
Physical aptitude :
The participant must ensure that his physical condition is adapted to the intended voyage. Solar adventures can not be held responsible in case of physical failure revealed during the trip. Solar Adventures reserves the right not to accept a participant does not meet the criteria for levels specified indication in the data sheet and to refuse the participant continues his journey if this proved dangerous both for himself than for others members, without the participant can challenge the decision Solar Adventures, nor seek any compensation or reimbursement as such.
A minor must be registered with the same folder as a responsible adult. Minors entries must be signed by that or those of the parents exercising parental authority and / or guardian with “agreement of the father, mother …”. The minor remains the responsibility of the holder of parental authority throughout the tour, whatever the practiced activities in spite of the presence of a guide. The responsibility of Solar Adventures can not be held liable for failure to supervise.
It is the responsibility of each participant to read the safety instructions issued by local authorities. This information may change up to the date of departure, you are strongly advised to consult them regularly.
2 / Price and payment terms:
Price of the trip:
All prices are in euros, including taxes. Only the services mentioned in the datasheet of the circuit are included in the price. The tour price is shown for each departure, on the website. It can vary depending on booking date and the period of the trip. The total invoice price includes additional services requested by the participant. The total price of the trip, including any supplements shall be communicated to the participant agreement and mentioned on the invoice.
Discounts or other price reductions offered by Solar Adventures not be combined. Solar adventures apply the discount
most advantageous to the member at the date of registration.
Terms of Payment :
The balance includes the registration fee, additional benefit is payable one month before departure. Failing settlement of the balance one month before departure, Solar Adventures may cancel the reservation without penalty and apply the cancellation charges mentioned in Article 4. In case of registration less than a month before departure, the entire the price of the trip is to be handed upon registration.
3 / cancellation insurance and assistance:
It is essential to have a multi-risk guarantee: relief and repatriation during travel, advance medical expenses, etc.
4 / Changes requested by the client:
Cancellation by the participant:
Whatever the reason, it must notify Solar Adventures immediately and confirm the cancellation in writing. No refunds are provided for Solar Adventures.
Changing or modifying the trip to the participant:
More than 30 days before departure to change the dates or the additional benefits of a trip, the participant must pay the costs incurred by the participant with a minimum of € 50 per file. Any changes will be subject to the prior agreement of Adventures Solar and will be subject to availability. Less than 30 days before departure, any changes will be considered a cancellation and result in the application of the above cancellation policy.
Change during trip to the participant:
Any program changes made at the request of the participant (extension, delayed return, hotel changes …) can only be implemented after approval of the guide and will be in reserve availability and payment of the costs by the participant .
Any trip interrupted by decision of the participant (for health reasons, level, or whatever) does not entitle to any reimbursement by Solar Adventures of unused benefits. Additional costs incurred thereby by the participant will not be refunded.
In case of transfer of the contract, the customer is required to inform solar Adventures until 7 days before departure by registered letter with acknowledgment of receipt. This transfer is possible provided the appropriate level of the transferee. It may lead to additional costs, which will be billed to the designated assignee. In any event, the transferor and transferee are jointly liable for the payment of the travel price and any additional costs.
5 / Special terms:
We can exceptionally be forced to cancel a departure if the minimum number of participants is not reached. This decision will be communicated no later than 21 days before the departure date originally scheduled. An alternative may be offered to you. In case the proposed alternatives do not suit you, your payments will be fully restored without further compensation. Any costs incurred by you are at your expense (ticket, hotel, equipment needed for the trip).
Cancellation or modification of services due to force majeure:
Solar adventures may have to change the program a week of cycling and / or hiking cancel due to circumstances having the character of force majeure, including for reasons related to maintaining the safety of participants or due the injunction of an administrative authority. In such a case, Adventures Solar specifically reserves the right to change the dates, times or routes planned if it considers that the safety of the participant can not be ensured, without the latter being entitled to any compensation.
6 / Responsibility:
Public liability :
Solar Adventures is insured professional liability amounting to € 1.5 million per policy year regardless of the number of victims. However, the responsibility of Solar Adventures is not a substitute for individual liability which each participant must hold.
Liability and risks:
Pursuant to Article L211-16 of the Tourism Code, the liability of Solar Adventures can not be held liable for non-performance or improper performance of the contract is attributable to the buyer, to an unforeseeable and insurmountable to a third party unconnected with the provision of the services provided in the contract, or to a case of force majeure. The responsibility of Solar Adventures in particular can not be held liable for:
– Non-presentation of administrative documents and health in order;
– Wars, political unrest, strikes, technical incidents, weather;
– The incident during the time-free granted to the participant and not included in the description, or pre routes or post-delivery taken at the initiative of the participant.
In addition, Solar Adventures organizes sports trips, said natural terrain of adventure, sometimes distant local infrastructure and in difficult access areas.
Given the special nature of our trips:
Each participant must follow the advice given in the technical data and the tour guide, or in the logbook. Each participant must be aware that he may be at risk of any kind due to local conditions (poor roads and communications, remote medical centers, political or health status, etc.). He takes them knowingly and agrees not to shift the responsibility to Solar Adventures. Similarly, Solar Adventures is not responsible for individual imprudence of one or more participant (s), Solar Adventures reserves the right to exclude, at any time, one or more participant (s) whose behavior would endanger the group’s safety or well-being, without any compensation being due to the participant.
7 / Transportation and baggage:
No transport service is provided by Solar Adventures
During cycling, the luggage is transported by simple means (bike trailer) and must be adapted to these conditions. Solar adventures will not pay any compensation for damage. Each participant is required to maintain at any time with him and under his responsibility fragile and valuable items (glasses, electronic devices, documents, etc.)
8 / CNIL:
The information collected about you is for the use of Solar Adventures and may be provided to a claimant, for the execution of the contracted service. Www.aventures-solaires.com the site is registered with the CNIL. In accordance with Law No. 78-17 of 6 January 1978 amended in 2004, relating to computers, files and freedoms, you have a right to access, modify, rectify and delete any information concerning you to: Solar Adventures, 12 RUE MONGE 92800 PUTEAUX. You can also, for legitimate reasons, oppose the processing of data. Adventures Solar sends its customers and people who want e-mail to inform them of the news of the company. In accordance with the Data Protection Act 1978 Liberties amended in 2004, you can register, delete or correct your registration when you wish.
9 / Challenge:
Any claim relating to travel should be addressed by the customer to Solar Adventures, 12 RUE MONGE 92800 PUTEAUX – by registered letter with acknowledgment of receipt no later than 1 month after the date of return, accompanied by all supporting documents. After entering the service and quality to absence of a satisfactory response within a month, the customer can enter the Tourism and Travel mediator, including contact details and referral procedures are available on its website: www.mtv.travel
Subject to the quality of the applicant, any challenge is the exclusive responsibility of the Commercial Court of Nanterre.
Photos and illustrations:
Photos and illustrations on the site and in the data sheet are not contractual.
Pursuant to Article R211-12 of the Tourism Code, reproducing articles R211-3 to R211-11 of the Tourism Code:
Article R211-3: Subject to the exclusions provided in the third and fourth paragraphs of Article L211-7, any offer and sale of travel and holiday services give rise to the provision of appropriate documents meeting the rules defined by the this section. In case of sale of air tickets or tickets on regular line not accompanied by services related thereto, the seller delivers to the purchaser one or more tickets for the entire trip, issued by the carrier or under his responsibility. In the case of transport on request, the name and address of the carrier for whom the tickets are issued must be mentioned. The separate billing of various components of a package does not release the seller from the obligations placed upon it by the regulatory provisions of this section.
Article R211-3-1: The exchange of pre-contractual information or the provision of contractual conditions is carried out in writing. They may be electronically under the conditions of validity and exercising provided for in articles 1369-1 to 1369-11 of the civil code. Mentioned the name or business name and address of the seller and the indication of its registration in the register provided for in Article L141-3 or, if applicable, the name, address and details of registration of the federation or union mentioned in the second paragraph of article R211-2.
Article R211-4: Prior to the conclusion of the contract, the seller must provide the consumer with information on prices, dates and other aspects of the services provided during the trip or stay such as:
1 ° The destination, means, characteristics and categories of transport used;
2 ° The type of accommodation, its location, its comfort and its main features, its approval and tourist classification corresponding to the regulations or customs of the host country;
3 ° The meals provided;
- The description of the itinerary in the case of a tour;
5 ° The administrative and health formalities to be completed by national or by nationals of another member state of the European Union or a State party to the Agreement on the European Economic Area in the event, including crossing borders, and their times of completion;
6 ° The visits, excursions and other services included in the package or available at an additional cost;
7 ° The minimum or maximum size of the group for the trip or stay and, if the journey or stay is subject to a minimum number of participants, the date for informing the consumer in case of cancellation the trip or stay; this date can not be set at less than 21 days before departure;
- The amount or percentage of the price to be paid as a deposit on the contract and the balance of the payment schedule;
9 ° The price review procedures as specified in the contract pursuant to Article R211-8;
10 ° The contractual terms of cancellation;
11 ° Cancellation defined in Articles R211-9, R211-10 and R211-11;
12 ° The information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or an assistance contract covering certain special risks, including repatriation costs in case of accident or disease ;
13 ° When the contract includes air transportation, information for each flight leg, under Articles R211-15 to R211-18.
Article R211-5: The prior information to the consumer binds the seller, unless in it the seller has expressly reserved the right to modify certain elements. The seller must, in this case clearly indicate to what extent these changes may occur and what elements. In any event, the changes to the prior information must be communicated to the consumer before conclusion of the contract.
Article R211-6: The contract between the seller and the buyer must be in writing, in duplicate, one of which is delivered to the buyer, and signed by both parties. When the contract is concluded by electronic means is made under Articles 1369-1 to 1369-11 of the civil code. The contract must include the following clauses:
- The name and address of the seller, its guarantor and insurer and the name and address of the organizer;
2 ° The destination or destinations of the trip and, in case of a holiday, the various periods and their dates;
3 ° The means, characteristics and categories of transport used, the dates and places of departure and return;
4 ° The type of accommodation, its location, its comfort and its main features and tourist classification under the regulations or customs of the host country;
5 ° catering services offered;
6 ° The itinerary in the case of a tour;
7 ° The visits, excursions or other services included in the total price of the trip or stay;
8 ° The total price of services invoiced and the indication of any possible revision of this invoicing under the provisions of Article R211-8;
9 ° The indication, if applicable, royalties or fees for certain services such as landing taxes, embarkation or disembarkation at ports and airports, tourist taxes when they are not included in the price of the service or services provided;
10 ° The schedule and methods of payment; the last payment made by the buyer will be less than 30% of the travel or holiday and must be made upon delivery of the documents enabling the trip or stay;
11 ° The special conditions requested by the buyer and accepted by the seller;
12 ° The manner in which the purchaser may make the seller a complaint for non-performance or improper performance of the contract, which complaint must be sent as soon as possible by any means to get a receipt to the seller, and, where applicable, notified in writing, to the travel organizer and the service provider;
13 ° The deadline for informing the buyer in case of cancellation of the trip or stay by the seller if the journey or stay is subject to a minimum number of participants, in accordance with 7 of section R211-4;
14 ° The contractual terms of cancellation;
15 ° The cancellation conditions set out in Articles R211-9, R211-10 and R211-11;
16 ° Details of the risks covered and the amounts guaranteed under the insurance contract covering the consequences of the professional liability of the seller;
17 ° Information concerning the insurance contract covering the consequences of certain cases of cancellation subscribed by the purchaser (policy number and name
the insurer) and those concerning the assistance contract covering certain special risks, including repatriation costs in case of accident or illness;
in this case, the seller must give the buyer a document specifying at least the risks covered and the risks excluded;
18 ° The deadline for informing the seller in case of transfer of the contract by the buyer;
19 ° The commitment to provide the buyer, at least ten days before the scheduled departure, the following information:
- a) The name, address and telephone number of the seller’s local representative or, failing that, the names, addresses and telephone numbers of local organizations likely to help the consumer in case of difficulty or, failing that, the telephone number to establish urgently a contact with the seller;
- b) For trips and stays of minors abroad, a telephone number and an address for direct contact with the child or the person’s place of residence;
20 ° The clause of cancellation and refund without penalties of the sums paid by the buyer for non-compliance with disclosure requirement in paragraph 13 of Article R211-4;
21 ° The commitment to provide the buyer, in good time before the start of the trip or stay, the hours of departure and arrival.
Article R211-7 The purchaser may transfer the contract to a transferee who meets the same conditions as him for the trip or stay, as long as the contract has no effect. Unless more favorable to the transferor, the latter must inform the seller of his decision by any means capable of producing a receipt not later than seven days before the start of the trip. When is a cruise, this period is extended to fifteen days. This transfer is not subject, in any case, to
prior authorization of the seller.
Article R211-8 When the contract includes an express possibility of price revision, within the limits provided for in Article L211-12, it must mention the precise means of calculation, both upside and downside variations prices, in particular the amount of transport costs and related taxes, the currency or currencies that may affect the price of the trip or stay, the share price at which the variation applies, the course of the or currencies used as a reference when establishing the price stated in the contract.
Article R211-9 When, before the departure of the buyer, the seller is forced to make a change to one of the essential elements of the contract such as a significant price increase and when it disregards the obligation information referred to in Article 13 of R211-4, the buyer may, without prejudice to recourse to redress any loss suffered, and after having been informed by the seller by any means to get one accused received:
– Either cancel the contract and obtain without penalty the immediate reimbursement of the amounts paid;
– Or accept the change or replacement trip offered by the vendor; a rider to the contract specifying the changes made is then signed by the parties; any reduction in price is deducted from any amounts remaining due by the purchaser and if the payment already made by the latter exceeds the price of the modified service, the excess must be refunded to him before his departure date.
Article R211-10: In the case provided for in Article L211-14, when, before the departure of the buyer, the seller cancels the trip or stay, he must inform the buyer by any means capable of producing an acknowledgment; the buyer, without prejudice to recourse for compensation for any loss suffered, obtains from the seller immediate reimbursement without penalty of the sums paid; the buyer receives, in this case, compensation at least equal to the penalty he would have supported if the cancellation had been made of her at that time. The provisions of this Article shall in no case impede the conclusion of an amicable agreement for the acceptance by the purchaser of a replacement trip or holiday offered by the seller.
Article R211-11: When, after the departure of the buyer, the seller is unable to provide a major part of the services under the contract representing a significant percentage of the price paid by the buyer, the seller must immediately take the following steps without prejudice to recourse in redress of possibly incurred damages:
– Either offer services to replace the planned services, bearing any additional cost and, if the services accepted by the buyer are of inferior quality, the seller must reimburse him, upon his return, the price difference;
– Or, if he can not offer any replacement service or if they are refused by the purchaser for valid reasons, provide the purchaser, at no extra cost, transport tickets to ensure his return in conditions deemed to be equivalent to the place of departure or to another place accepted by both parties. The provisions of this Article shall apply in the event of non-compliance with the obligation under Article 13 of R211-4.